"Timeless Treasures was born with the intent to make each customer experience unique"

- Mike Rubin, Founder

About Us

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Timeless Treasures began as a side gig for founder Mike in early 2015 while working a full-time corporate finance job, and has matured into a full-fledge family affair in the years since.

From the early days engraving into the wee hours of the morning from his third floor walk-up apartment (not ideal for carting heavy beer mugs), to today’s triple unit warehouse, one thing has remained true: Mike’s commitment to creating quality items that he would be proud to gift his own friends and family with.

As we continue to expand products, designs, and warehouses, we can’t express our utmost gratitude to our customers, old and new. It’s with your support and loyalty that has allowed us to grow, and we look forward to continuing our journey while helping you celebrate life’s sweetest moments.

Cheers!

Frequently Asked Questions

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Do you provide mockups?
Yes. While placing your order, please request a mockup in the special instructions section and we will contact you within 24 hours for approval.
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How long will it take to ship my order?
Current production times are anywhere from 1-3 business days. Rushed orders are available upon request and may require additional shipping charges.
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Do you offer bulk discounts or wholesale pricing?
Yes. Please contact us for further details.
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What if my order arrives damaged?
We will replace the broken item free of charge including shipping. The only requirement is that you submit a photo of the broken item within 3 days of delivery.
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How do we contact you?
Asides from the "Contact" tab, we may be reached via email or phone number. Email: mrubin@timelesstreasuresusa.com or Phone: (860) 978-4265

Have a question that’s not listed here? Contact Us directly and we’ll see how we can help.

This glass is absolutely perfect...but what's even better is this shop's customer service. I placed an order last week & checked the package tracking. 4 days later, the tracking number showed that the item was never received at the shipping facility. I emailed the shop and they emailed me back with seconds telling me that the glass was already shipped and they were going to research it. They also offered to immediately ship another one to me so I would have it in time for the holidays. Furthermore, they also stated that if the first one ever finally arrived, it would be a bonus. They maintained constant contact with me over the past 12 hours, as if they don't already have enough to do while running a store throughout the holidays. Today the original glass came and it is absolutely perfect. THANKS AGAIN!!! – faithgayheart, Etsy